Frequently Asked Questions常见问题
How discreet is the packaging?包装有多隐私？
Every order ships in a plain, unbranded box or mailer with no product names, images or company logo on the outside. The sender shows only as a neutral name.每笔订单均以朴素无标识的盒子或包装袋寄出，外部无任何品名、图片或公司标识。寄件人仅显示为中性名称。
What will show up on my bank statement?银行账单会显示什么？
Charges appear discreetly as “BLM Wellness”. Nothing on your statement indicates the nature of the products.账单会以“BLM Wellness”的中性名义扣款，不会透露商品性质。
Are your products body-safe?产品是亲肤安全的吗？
Yes. Toys are made from non-porous, medical-grade silicone or body-safe materials, free from phthalates. Lubricants are pH-balanced and dermatologically considered.是的。玩具采用无孔医用级硅胶或亲肤材质，不含邻苯二甲酸盐。润滑液酸碱平衡，兼顾皮肤健康。
Can I return an intimate item?私密商品可以退货吗？
For hygiene and safety, opened intimate products cannot be returned. Unopened items in original packaging can be returned within 30 days, and we always replace anything faulty.出于卫生与安全考虑，已拆封的私密商品无法退货。未拆封且包装完好的商品可在30天内退货，任何质量问题我们必定更换。
How do I clean and care for my products?如何清洁与保养产品？
Wash silicone items with warm water and mild soap or a toy-safe cleaner before and after use. Use only water-based lubricant with silicone toys, and store items separately in a clean pouch.硅胶用品使用前后请用温水加温和皂液或玩具专用清洁剂清洗。硅胶玩具仅搭配水基润滑液，并单独存放于洁净收纳袋中。
Which lubricant should I choose?该如何选择润滑液？
Water-based lube is the safe all-rounder and works with all toys and condoms. Silicone-based lasts longer and suits water play, but should not be used with silicone toys. Ask our support if unsure.水基润滑液是安全百搭之选，兼容所有玩具与避孕套。硅基更持久、适合水中使用，但不宜搭配硅胶玩具。如有疑问欢迎咨询客服。
Do you ship internationally?支持国际配送吗？
Yes — we ship discreetly to most countries in 5–12 business days. Please check your local regulations, as some regions restrict certain products.支持——我们以隐私方式配送至大多数国家，5–12个工作日送达。请留意当地法规，部分地区对某些商品有限制。